Average Customer Review:
 ( 11 customer reviews )
Write an online review and share your thoughts with other customers.
Most Helpful Customer Reviews
10 of 13 found the following review helpful:
 Returned!Aug 04, 2011
By Terry J. Campbell
I hooked it up with a hard wire connection to avoid network problems. It had difficulty connecting to the network so I tried the manual configuration, but it couldn't even manage this. After being turned off for a few hours it finally seemed to connect. Unfortunately the next couple of times it would not be able to connect to Netflix so I'm sending it back.
In the old days I might have tried tech support and wasted a bunch of time, but these days, we know tech support is likely to be someone with an on line manual in a foreign country who has no product knowledge, so why waste the time!
3 of 3 found the following review helpful:
 Great blu-ray player and Netflix playerJan 28, 2012
By Greg
I am happy with this blu-ray player. No problems with it whatsoever. The picture quality is great on my Toshiba LED LCD tv and the netflix streaming works well also. It has a very clean look to it also since it has the touch screen buttons on the front which are not visible when the unit is off.
3 of 3 found the following review helpful:
A player to avoidSep 25, 2011
By Mark
I have a Toshiba DVD player from way back in the day that still works extremely well. Because of the success I had with this, when I bought a Blu-ray I thought I would try Toshiba again. Big mistake.
There is, in fact, only a little positive feedback that I can give about the player. I had no problem with the wireless and it does do Netflix pretty well. However, the praise ends there. I got this back in April, and I really tried to convince myself this was going to work out. I got a few firmware updates and I was hopeful at one point.
Major problems:
It seems that I have to go back to the main "Home" menu on the player before I turn it off. If I don't, it will often only half turn off and the only recourse is to unplug the unit for a few seconds. I figured there would eventually be an upgrade that would fix this, so I decided to live with it. Last firmware was 5 months ago, however...I rearranged the plugs on my power strip to compensate.)
I also recently tried to play the Incredibles Blu-Ray. Everything worked perfectly until the actual movie started. There was no audio! I couldn't believe it. All other audio tracks on the disk worked, just not the main one. The disc played fine on my Samsung player as well as my laptop. I have the Toshiba player hooked up to a receiver using the co-ax digital output and via HDMI to the tv. Neither output does anything for the actual movie. I didn't try the analog audio output.)
It has played other discs fine, so I am not sure what the problem is. I was so mad I called Toshiba tech support. After doing a lot of the random senseless stuff that tech support generally has one do, they were finally convinced that the player was not working. So, what happened? They said some other tech would call me back to verify my firmware. So far no call, but according to the website, it has the latest version.)
Lastly, I would like to add that the unit's display only shows the currently playing track. There is no option for any other more useful display. I have no idea why they did this, unless they had some leftover prototype displays laying around from the 80's. Which, really isn't fair to that decade, as I still have a CD player from that era that works perfectly and has a much better display.)
Sorry Toshiba. I still like my old DVD player, but my Toshiba buying days are over.
5 of 6 found the following review helpful:
 Gotta Baby the BDX5200 Or It'll CrashJan 07, 2012
By D. Dodson
I'm giving this two stars only because it works, barely. Toshiba should be ashamed of itself, really, for allowing this to go to market. I can only think there must be something about the technology that makes it harder than it should be. First, the wireless connection was difficult to setup, but if you have your router password and know a little bit about setting up wireless you should be OK. The real problem is, if you don't back out of the system all the way to the home menu the machine will lock up on you (completely crash). The review where the person said they had to rearrange their power strip made me laugh. This unit has caused me to be on my belly reaching back to the power strip about ten times in two months. You have to unplug it to reset it. The controller sucks. Netflix and Pandora work well on it. You just have to baby this thing. It's like a slow processor or something. Really, it is not worth the money and in all seriousness is practically worthless. I am only using it because I hooked it up and I know the glitches by now...so I'll live with it for a while, but Toshiba should really be held to task for letting it go to market.
3 of 4 found the following review helpful:
Whatever Happened To Toshiba's Quality?Feb 24, 2012
By J. Coberly
"Random Person"
Rather than write a review, here is the letter I sent to Toshiba. Go ahead and decide for yourself.
My current television and my previous television have been Toshibas. I *WAS* a fan of the brand, so I recently purchased a Toshiba BDX5200KU Blu-ray player.
I was excited when I first received it to see how easy it was to set-up with just the one HDMI cable and the plug necessary. I liked the small, clean look, and the guided, on-screen set-up.
After running through the set-up, I attempted to update the firmware as recommended. There were no updates available.
"Great" I thought, "everything is as good as can be".
Then I used it to run Netflix and it streamed fine.
It wasn't until the next day that my dismay began. You see, every time the unit turns off or even goes into screen saver mode, I can't just turn it back on. No, I have to completely unplug the unit and plug it back in again.
That's bad enough, but then I have to re-enter my network password AND reconnect to the network every single time. It does NOT automatically connect like the manual and the online support says it should.
But that's not even the entire problem. You see, 2/3 of the time when it reconnects, it freezes up, so I have to unplug it and go through the entire process again!
So I went online to look for help. I found this page,
[...]
and I wish I had seen that almost every single review had given it 1 star - however, the support section was worthless. So, I went to this site,
[...]
I read the support bulletin
[...]
on connecting to the internet and while I had already followed those steps, I even did it again just in case.
The next day, the problem persisted again, so I called the technical support line on the box and the back of the manual.
Using the automated system, I got to a prompt asking me for the first 3 characters of my serial number. When I input them, it informed me that my product was out of warranty and the system hung up on me.
I called back and attempted to reach the warranty department. The automated system hung up on me.
After that I looked online for a way to reach a human at Toshiba. I called that number and reached a woman in the Philippines - I didn't care where she was from as long as I could get good customer service. I didn't.
I explained my problem to her and she said I had reached the wrong department and she would "transfer me". I asked if she would put me through to a live human and explained what had happened before. She said "yes."
She then proceeded to not only NOT transfer me, but to give me the exact same number I had just called! I inquired about the live human she said she would transfer me to and explained to her AGAIN that I had already called that number and it had hung up on me twice. Her response was essentially "that's the number you need to call." So I asked why she had said she would put me through to a live human.
At that point, she immediately just transferred the call to that recorded line again, and the recorded line, not surprisingly, hung up on me AGAIN.
Needless to say, I am FURIOUS with both the shoddy product Toshiba has sold me and the HORRIBLE "customer service".
First and foremost, I'd like a sincere, non-form-letter apology for this trouble. I was under the impression that Toshiba was a better company than this.
Next and equally important, I would like my unit to work properly with a minimal hassle and no additional costs on my end. If that means Toshiba sends me a replacement unit, so be it. I will gladly return the unit to the store I purchased it from so long as I won't have to wait for days nor deal with any other hassle to get the new one.
At this point, I've already decided to leave negative reviews of the product on Walmart.com and Amazon.com. However, I will amend those if the problem is resolved to my satisfaction.
If I do not receive a response or the problem is not resolved to my satisfaction, my next step will be to contact the Better Business Bureau, and to leave negative reviews of the product on every major e-commerce website I can think of: NewEgg, Tiger Direct, Google Shopping, and Best Buy come to mind immediately. I will also be sure to post this to all of my friends on Facebook and any consumer groups I can find on there as well. Additionally, I will be certain to tell anyone who ever asks me about consumer electronics about my experience. And finally, I will, of course, return the product to Walmart for a full refund.
That being said, it is my sincere hope that this can be resolved appropriately.
I await your response.
See all 11 customer reviews on Amazon.com
|
based on 11 reviews
