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452 of 466 found the following review helpful:
 Not much new hereOct 10, 2009
By OC Resident
I purchased Quicken 2010 Deluxe today from a retail store. I believe the official release date is tomorrow, but they had it in stock for sale, although it was hidden in a corner of the store with only a few copies, so not exactly a big promotion. I installed it in about 10 minutes on my Vista laptop without any issues. The installation process first removed my Quicken 2007 software, installed Quicken 2010, checked for updates over the internet, and then converted my Quicken 2007 data file. The entire process went very smoothly.
The interface in 2010 is slightly different from 2007, but mainly just different colors and slightly different graphic formats. Other than that, I've poked around just about every feature to look for something that this product does different from 2007 and could not find much of anything. The only convenient change that I have noticed so far is that when I back up my data, the data is now contained in one file, rather than having six different files associated with the same backup.
For the price,I guess it's good to know that my software is three years newer, and likely has been tested under Windows 7 so that I will be able to upgrade my operating system in the near future without any issues. However, this upgrade confirms that you really don't need to purchase a new version of Quicken every year. Once every three years was more than enough here, and unless Intuit comes up with some revolutionary new tricks for their software, I suspect the next time I will be writing about Quicken will be in 2013.
238 of 244 found the following review helpful:
 Is Intuit out of ideas?Oct 15, 2009
By L. Patil
I upgraded from Quicken 2009, installed on 64-bit Windows Vista. No problem while upgrading or data transformation. I used it 3 days and saw following changes in Quicken 2010 -
1. Now I can configure which tabs to show on main panel, options include Bills, Banking, Investing, Planning, etc . I was waiting for this feature, not a big deal but kind of handy when you want to get control of what you want to see.
2. Now Quicken is creating one data file instead of multiple files it used to create for 2009 version. So easy to carry / copy data files.
3. Startup time has improved.
4. Look and Feel of user interface has changed.
I don't know if Intuit made any important under-hood changes or security upgrades but releasing products every year without any significant changes in user experience doesn't make any sense to me. They are also forcing people to upgrade every 3-years, that is very short product life cycle. I think Intuit is out of ideas or solid release plan for their products OR may be only interested in $$
I would say that if you are using Quicken 2008 or 2009 then you may not find any WOW changes unless you are facing any issues with your current version. If your quicken is not automatically downloading data from internet because of sunset policy, you may try this - Many financial institutions allow you to download data in Quicken web-connect format, you can download that on your PC and then import that in your quicken, just one manual step.
I gave 4 stars to this product because it is doing what it is supposed to do and if you are new user then you would like it but 0 stars to Intuit and it's policies.
195 of 206 found the following review helpful:
 Very disappointed and Intuit will not refund!Oct 16, 2009
By M. B Hyson
"zs450"
I've been using Quicken 2008 and decided to buy and download Quicken 2010 this afternoon. After installing I was very disappointed to find that the free online version actually was better suited for my needs than the purchased copy. The online version has more options with my bank (it can pull loan infomation while the Deluxe edition cannot) and I don't use many of the other features that warrant the cost of this one.
I decided that I would ask for the refund that is advertised with the product:
"100% Satisfaction Guarantee
If you're not 100% satisfied, return your Quicken Deluxe 2010 personal finance software with your dated receipt within 60 days of purchase for a refund of the purchase price (return shipping and handling charges not included). "
I sat, waiting in queue for half an hour to get a support person on a live chat to request my refund. He told me that they will not honor the refund because I bought the download version and I would have to request it from Amazon. In my opinion, that "Satisfaction Guarantee" needs to state that if you buy a download edition you have to go back to the retailer. There is no clarification of that before I click to buy and it's not as if I'm buying from a non-reputable source I trust that a purchase from Amazon will follow any requirements from the manufacturer. A quick look at the policy and Amazon has clearly stated that "Downloadable software products" are not returnable. I hope that they will work with me on this more than Intuit, but, as it stands I'm stuck with software that I don't want and a "100% Satisfaction Guarantee" that is not being honored.
I only give the application 2 stars because if your banks fully support the features that you need and you use more features than those which are available in the free online version then it may be worth the cost, just don't buy the download unless you have to have it right away!
267 of 287 found the following review helpful:
 Does not work as advertisedOct 14, 2009
By Joyce
"mugz"
I am a former MS Money user and was looking forward to effortlessly importing my data files into Quicken 2010 as promised by Intuit. The reality so far is a nightmare. Before I continue I consider myself very knowledgeable in dealing with Computer and software issues. I purchased and attempted to install Quicken Premier 2010 on October 10, 2009. The software loaded without problems. When you first open the program you are given 3 options on how to proceed. I chose the option that says I want to import my data from MS Money. As soon as I selected this and clicked on the get started button, the program crashed. I closed and reopened the program, only to get to a new screen that does not show the previous choices. After various attempts to get back to the original screen failed, I opened a chat session with customer support. After a 30 minute wait, I was connected and an agent helped with an alternate method to import the Money data. The import was successful and I thought I was good to go. I closed the program. The next day I attempted to reopen the program and the system once again crashed. Numerous attempts to reopen also failed. I removed and reloaded software with the same problem. I then downloaded and used an Intuit cleaner program to remove all traces of Quicken. I also deleted some files and folders detailed on the Quicken website. After this, I was again able to install and open the program, however when I selected the option to import Money data it once again crashed. I have since been unable to reopen the program. Not wishing to remove and reinstall again, I went to the support page of Quicken to contact customer service by phone. I felt pretty good when it promised "I would be contacted within 60 minutes. Guaranteed." Now I am unaware of what the guarantee means because I have been waiting for over 9 hours without a call back. I cannot recommend this product. If I do not receive a response by tomorrow, I plan to box it up and ship it back to Intuit for a refund. I will continue to use MS Money and update my portfolio and bank accounts manually. This product, and customer service does not live up to what they claim. Unless a fix is forthcoming, I say, save your money.
55 of 56 found the following review helpful:
Very little that's newOct 16, 2009
By Nathan Beauchamp
"ConsumerAdvocate"
I've been using Quicken for about 7 years. Until upgrading to the 2010 version I'd been running Quicken 2007. Upgrading from 07 to 10 was easy and only took a few minutes to convert my data file. All my memorized updates work, so from an ease of upgrade standpoint, they did a great job (at least under my particular circumstances).
Stylistically they made a few changes to colors and fonts, which I personally think are an improvement, but that's preference more than anything. The nuts and bolts of the program have changed very little. They do let you modify your tabs which is something I've been looking for since 2002. You can now choose which tabs you want on your main start screen which is nice.
The program is also more stable. My old 2007 version would semi-frequently lock up during bank-info downloads. This one hasn't locked up once, and is a lot more stable on my Vista 64-bit system. I hope it retains that stability when I upgrade to Windows 7 in a week. (I'll update my review once I am on W7).
The bottom line is does this upgrade offer something substantial enough to warrant spending the money to buy it? I don't believe so. Aesthetic improvements aside, upgrading to a more stable version, while nice, would not be necessary if the program had been programmed correctly the first time around. I do like that it crashes less, but that's really an issue with the 2007 version being buggy and could have been fixed with a patch instead of a complete program replacement. I'm not a big fan of paying for new versions of programs that do basically the same things as the older version without any compelling improvements.
That said, this program does what it's supposed to do, and does it pretty well overall. Do you need to upgrade? Probably not. You're not gaining any remarkable new features with this version, so if your older version is stable and does what you need it to do, save your cash.
*****UPDATE 01-13-2010*****
I've been using QB2010 on 64-bit Windows 7 for months without a hiccup. Intuit really improved their platform stability with this release. It's not crashed a single time vs. crashing regularly with QB2007. Also, they've released an service pack which adds support for some additional banks, as well as patching a few glitches (ones I never noticed or that didn't effect me). Overall this is a good QBs release.
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