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Hoover Linx Cordless Stick Vacuum Cleaner, BH50010
Hoover PLATINUM LINX STICKCORDLESS LIGHTWEIGHT STICK-18VOLTS LITHIUM BATTERY
Cordless and bagless stick vacuum cleaner with WindTunnel Technology
Interchangeable 18-volt Lithium Ion battery for fade-free power; auto height adjustment
Motorized power brush turns off with a flip of a switch for bare-floor cleaning; 11-inch-wide nozzle
Edge-cleaning bristles, low-profile base, battery-fuel gauge, and Energy Star battery charger included
Measures approximately 11 by 8 by 42 inches; 2-year limited vacuum warranty; 2-year limited battery/charger warranty
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Average Customer Review:
( 3652 customer reviews )
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Most Helpful Customer Reviews
1597 of 1624 found the following review helpful:
This is really a BIG improvement!Mar 17, 2009
Hoover LiNX Cordless Stick Vac (Model BH50010) List $179.99 (3/17/09)
Cleans well - on/off brushroll for bare floors or area rugs/carpeting, excellent on pet hair
Control on handle - easy to use
Charge indicator accurate & useful
Dust cup very easy to empty & clean (including baffle tube when necessary)
Filter easy to clean
Stands up to store
Awkward on stairs - no stair-handle, must support from below. I'm getting used to this, and it's easier if I use my stronger hand for the machine and weaker hand for the handle.
THE BOTTOM LINE:
Hoover Platinum CSV is absolutely shines in two areas: ease of use (switching from brushroll on to brushroll off, going between surface heights & types), and cleaning ability, especially the tricky maneuver of getting pet hair off area rugs.
WORD TO THE WISE:
I got this information from Hoover after my battery failed: don't store the battery in the charger. (I stored it in the charger and only took it out of the charger when I used it.) There is nothing in the instructions about this, but storing it in the charger can cause it to fail. It's OK to leave it several hours or overnight, but then take it out of the charger and put it in the vacuum. The battery will continue to hold the full charge no matter how long it is stored in the vacuum. (Thanks to the 2 year warranty on the battery, they are sending me a new one at no charge.)
Read on if you are interested in more detailed comments:
I am sure that with time the price will come down or discounts will be available from the $179 list. I know that the Hoover Platinum Lightweight Bagged Upright (another model in this line) which originally listed for $399 is readily available online for $300 now. (Nov 12, 2009 edit: Price has finally dropped into the $150 range!)
The battery life is quite good, and I like the "fade-free" aspect of the product - it works at full power for the whole time. It does a much better job so much quicker than my old vac and I am more than satisfied, since I can get everything I want done in a single charge.
I think I finally understand why bagless vacuums are so popular, even though they are more work: there is something so satisfying about SEEING how much dirt and pet hair you have removed from your flooring. But however satisfying it is to see what you have removed, it creates an extra step that you need to perform nearly every time you use a bagless vac - ANY bagless vac - if you want it to maintain its cleaning power. With my previous stick vac, the dust cup emptied fine, but I had to pull the dust off the filter with my fingers to ready it for the next use, and occasionally use another vacuum to clean the filter because it was not washable. The Hoover Platinum CSV, however, is exceptionally easy to empty and clean. The dust cup empties from the bottom, the baffle tube is easy to remove from the dust cup assembly if necessary (which it will be, if you have multiple long-haired daughters), and the filter can be bushed off with a dry toothbrush and washed when necessary. Long hair does tend to wind around the baffle tube (part of the bagless system). Fortunately, that is easy to remove when emptying the dust cup.
I have used (and liked, and still believe it is a good stick vac, although with limitations) the Eureka The Boss Lite Cordless (96 b)Eureka 96 B Quick Up Upright Cordless Stick Vacuum cordless (rated 4 ½ stars on Amazon) for years on my hardwood floors and area rugs for quick cleanups, so I have a basis for comparison.
My old Boss Lite was great on bare floors, but only better-than-nothing on rugs. (I used to kneel down and wipe the surface with a well-wrung out sponge to get the hair off my area rugs because the brush-roll on the Eureka just wasn't up to it.) By comparison, the Hoover Platinum Cordless Stick Vac is amazingly good at getting surface pet hair, dirt, and sock lint off rugs. It won't deep clean, but it will help to make the carpet surface LOOK clean, which is all I want for a quick clean up.
Ease of use:
Easily goes from one surface to another seamlessly, except for certain very lightweight mats. Rubber backed bathmats and doormats require me to lift the vacuum up off the bare floor and onto the rug, but it does a good job on those at cleaning them rather than sucking them up. It cannot be used on the very lightest towel-weight throw rugs with no backing, even without the brushroll - it sucks them up. With ordinary area rugs, however, the Hoover Platinum CSV goes up and over the edge with amazing ease.
This vacuum has excellent edge cleaning. I don't ever have to stoop down to get that random bit of whatever from near the baseboard. This is a MAJOR plus when compared to my old stick vac.
The Hoover Platinum CSV will go under about the first 9 inches of furniture with only about 2 ½ inches of clearance,- you can't go further than that, because the bagless dust cup gets in the way. But if you have more clearance - about 8 inches (what my kitchen chairs have under the crossbars between the legs)- then you can get completely under.
Was there anything I liked BETTER about the my old stick vac?
Yes, I liked the way it hung on the wall to charge. The Hoover has a charging base which charges the battery, and the vac, while it stands on its own (a plus), does require floor space.
865 of 900 found the following review helpful:
Great Performer Except Battery LifeMar 06, 2009
By C. H. Murrey
I bought this after seeing the TV Commercial and reading the previous reviews. I have three Scottish Terriers who bring the outside inside on a daily basis. This little vacuum more than handles their combined "footprint." Suction power is great, and ability to turn off roller helps immensely with area rug fringes. Battery power is the major disappointment. Indeed, you cannot waste time as your battery life will limit your square coverage. I was able to cover a 17 x 21, a 10 x10, a 20 x 8 and 12 x 14 room on one charge. That said, if more attention to detail was paid to nooks I am not sure I would have acheived this much. Like the previous reviewer I am debating keeping the machine. An extra battery might alleviate the problem - however, with ability to only charge one battery at a time you are really looking at a six hour gap between cleanings. I plan to call Hoover to see what extra battery/charger options, if any are available. With battery improvement I would give 5 stars without hesitation. For small spaces this is a great product. Also, you will most likely have to empty the vacuum at least once during a 3-4 room cleaning. I did not find this difficult, nor too messy.
186 of 197 found the following review helpful:
SWEET HONEYMOON FOLLOWED BY DIVORCE COURTMar 24, 2013
By Jerry H. Bond
BE PREPARED TO REPAIR TO LESSEN DESPAIR.
There should be a rule that no review can be done on a vacuum cleaner until it has undergone 6 months of daily use. My guess is that many of the 5 Star Reviews on the Linx would drop considerably.
I loved the Linx for 4 months. It was sweet. Then, without warning, the roller stopped working. I've treated this machine gently. It was only used for ten minutes a day, with roller brush, on two 5' X 8' rugs and two ottomans where cats like to sleep. I emptied it daily and cleaned the foam filter once a week with compressed air.
Repairing appliances is one of my many hobbies so I preceded to "fix it." The first problem was evident as soon as I disconnected the swivel head. There are two one-inch long male pins that plug into the female connector plug of the main housing. These pins were dangling. (SEE: UPLOADED IMAGE) I removed the small cover that holds the spring-loaded release button and found the reason. The male pins are held in place by paper thin plastic clips. This is inexcusable for a plug that connects two bulky halves of a vacuum cleaner and is under constant stress when in use.
Both of these puny and fragile retaining clips had broken.
After testing and experimenting, I discovered that the brush would work only if the handle was twisted all the way to the right or left. This indicated a short circuit in the wiring.
Taking the swivel head apart to expose the motor is not an easy task. (SEE: UPLOADED IMAGE) Once this was done, all tested okay using lead wires with alligator clips on one end and bare wire on the other end. This meant that the problem was in the female connector plug inside the main housing.
When the cheap retaining clips holding the male pins broke, this allowed the pins to swivel freely from side to side. This motion expanded the female connecting plug preventing a good connection.
Fixing this problem is simple. Apply a good layer of electrical solder to the pins and then grind them down using a Dremel or grinding wheel until the pins slide into the female connecting plug securely with no play. This works.
Next, I applied aircraft epoxy to secure the pins back into place. After it dried, I applied a second coat. Every consumer in America keeps epoxy on hand, right? After the epoxy dries, make certain that the spring loaded clip that holds the swivel head to the main housing will fit down in place between the pins. If not, use a Dremel to lightly remove enough hardened epoxy to allow proper fit.
Total time in repair: 2 hours. Next time, it will take only 1 hour.
When doing my initial shopping, my first mistake was assuming that 4.5 Stars based on 1,740 reviews meant that this vacuum was a jewel. OOPS!
I immediately began reading all the 1-Star reviews. This is something I should have done before buying this vacuum. Lo and behold. Many other poor souls have suffered the same problem.
Maybe my review will help another DIY'ER repair a broken Linx.
Here's the drawback: Once a DIY'ER gets inside of an appliance, in most cases, it voids the warranty.
There's no two ways about it. The Linx is delicate. It is not designed for general housecleaning. It is for minor touch up jobs for no more than 15 minutes at a time. If you are constantly bumping into walls and furniture legs, it won't last long. The same goes for aggressive twisting of the handle. The durability of the plastic tabs on the swivel assembly is limited. For some unknown reason, the dirt cup has developed hairline fractures all around the middle. I had to apply duct tape around the middle before it cracked into shards.
Duct tape and epoxy are essentials in the world of cheaply made products we live in today.
If I kept every box for every appliance, I'd have to own a warehouse for storage. Even if I did have the original box to return the Hoover Linx, it would take weeks to get it repaired plus a bunch of wasted time packing, shipping and running around.
There's something very familiar here. You know how printer companies sell their printers at a bargain and then make a fortune selling ink at a premium?
I added up the cost of repair parts for the Linx. OVER $460.00. And in some cases, you can't buy just the part you need, you must buy the whole assembly. My little voice is telling me that Hoover thinks that if a customer is willing to spend $150.00 for the Linx, they'll be hooked and will gladly pay forty bucks every now and then to keep it working. What are the odds I'm right?
After years of fighting with NiCd batteries losing power and dying, the Linx was exactly what I was looking for. And yes, it is running like new again and I love it. And if need be, I would probably pay $50.00 to keep it running.
There used to be a day back when products were made in America, there was pride in product testing by qualified engineers. Trusted companies offered excellent customer service and stood by their products. Today, most products are made in China. Good luck reaching customer service and getting a timely and satisfactory solution to your problem.
Two things I will not do:
1. I will not suffer through the frustrating process which Hoover has the audacity to call customer service.
2. I will probably never buy another Hoover product.
Why probably? It seems that every vacuum I've purchased over the past 20 years has had to be re-manufactured and upgraded in some way to make it work like it should. Buying any vacuum cleaner is the lesser of all evils.
Adequate pre-market consumer testing of quality American made products in real life situations apparently vanished with the Hula-Hoop and Lava Lamp. Although, mine are still working fine. However, the motor for the Hula Hoop is wearing out.
7-MONTH UPDATE 6/19/13
We've all heard futility described as trying to put a square peg in a round hole. Take a look at the two round male pins on the swivel head that plug into the female port of the main housing on the Linx.
You can't see the female plug without performing a major disassembly or cutting away a nice chuck of plastic.
After fighting with a loose connection on the roller brush for months, I finally went into the main housing of the Linx to expose the female plug. Unless you are familiar with cutting plastics with a Dremel, rebuilding with epoxy, electrical repair like soldering and heat-shrink insulation, don't even attempt this. If you are an avid DIY'er, go for it.
I couldn't believe what I found.
The female plug consists of two SQUARE ports to accept the round male pins.
Can you believe it? Hoover is actually putting round pins into square holes.
This is NUTS! No wonder there was a loose connection. A secure connection is impossible with this design.
I received an email from an Amazon customer who stated, "I've lost control. What do I do?"
Unless you have the abilities mentioned above, you have 4 options:
1. Send it back to Hoover.
2. Give it away.
3. Throw it away.
4. Use it as a door stop.
All of the thin plastic retaining stops on the swivel head will eventually break off. When this happens, you will lose control.
I had to install heavier gauge wire from the brush motor to the male pins because the swivel action had worn through the insulation and broken the original wires. I replaced the weak pins with modified auto electrical connectors that work.
The swivel action is a pain anyway. I roughed up the plastic and secured the swivel head into place with epoxy careful not to impede the up and down movement. That's all the movement most folks need in a feather-weight vacuum anyway.
I've owned the Linx for 7 months and have made 4 major repairs before finally correcting all of the problems that should never have been problems to begin with.
Hoover was so very close to making an outstanding product. Instead, for whatever reason, they opted to sell an expensive product designed to fail early on. That's just plain wrong.
IMHO, every Linx owner should get a letter of apology from Hoover and a 50% rebate.
I have now been using this vacuum cleaner for 20 months. Since making my last repairs, I have not had one bit of trouble. It works great and I've just purchased a new battery.
Forget the bells and whistles and get back to the basics. Make a good, simple product that will last and your customers will love you for it.
498 of 538 found the following review helpful:
Vacuuming is now FUN??? No KIDDING!Mar 30, 2009
By Theophilus DRA
FIVE STARS. THE PERFECT VACUUM HAS ARRIVED.(Hoover Platinum Linx Cordless Stick Vacuum) I am a male homeowner (engineer) with a wife and 4 children and am a vacuuming nut. I actually modified TWO 7 year old eureka "theboss cordlesss upright vacuum" to use sears lithium batteries because the nickel cadmium batteries all other vacuums use are so poor. Then I found the hoover vac with linx or lithium batteries. WOW!!! I now have one of these on all 3 floors of our house. Talk about convenient and easy to use. The recharger is plugged in and ready and sits nearby. My wife and I love being able to just grab a lightweight vac whenever we want and just clean a spill made by our active toddler or vacuum a room when it needs it. No more winding and unwinding cords and pulled back muscles and scraped hands struggling to bend over furniture to plug and unplug and remove baby protectors and wasted trips back and forth to the outlets hidden behind sofa's etc. No more backbreaking trips up and down the stairs with a 20 pound vacuum in and out of the closet. I know people will say I am a nut, but YES I actually ENJOY vacuuming now. It is like the difference between a gas pushmower and driving my green riding tractor around the yard. This vac saves hours of time, because you spend your time vacuuming rather than plugging and unplugging 12 times and dragging a heavy vacuum up and down 2 flights of stairs and back and forth. AND BONUS!!! the carpet is cleaner because we vacuum more often and the AIR is cleaner with less dust in the air. You can pick these up new for just around $120 on the internet and they are worth every penny! I also got a Lithium hand vac! Awesome as well. You see how much dirt Both of these units pick up and it is amazing. Our family loves to snack(ie drop crumbs all over from pizza, toast, etc) and we keep the upright in the kitchen/family room and we use it every day to keep the area looking great after meals and snacks. And yes, it works great on carpet also! The other area we clean all the time is by the door. We are in and out a lot and it is great for picking up the sand and leaves etc each day. Our house always looks clean. If you want to vacuum 4500 square feet in one pass, this may not be the vac for you, but we do a room here and there as needed and we generally recharge the battery once a week. Only a lithium battery is going to allow you to do that. I hope Hoover does well with this item and that we see lots of competition follow suit. I would like to see a high end dual 24volt battery model with upholstery brush. Our regular vac went in the garbage can this week. While others are making giant expensive vac's that look like spaceships and are self propelled monsters, Hoover is on the right track. Light, powerful and easy to use! And way more convenient then a central vac which costs hundreds more! I could go on and on...did I mention the 6 year warranty? And NO , I don't work for Hoover or know anyone that does. MY VOTE FOR PRODUCT OF THE YEAR 2009.
86 of 92 found the following review helpful:
Hoover Warranty Stinks! Will never buy again. Same as other reviewers warranty issues.Oct 18, 2011
I thought I had reviewed this already, my review must have dropped off. First of all, we purchsed the Eureka unit and returned it. It's essentially a glorified dust buster style and didn't have much cleaning power. I purchased this item based on a host of good reviews. Upon receiving and trying the unit, I was satisfied. It does clean well. Battery life is so/so and it is a pain to have to have a charger on the counter and remove it to charge. They should have a stand to place the unit in to allow it to charge like most units. We also had to purchase another very expensive battery, so that we have one on charge at all times. I have three kids and we use this until about 10 times a day, so having a dead battery is not an option.
The problem is with Hoover and their rediculously poor (non-existent customer service). So our vacuum handle broke after about two or three months of use. Right at the stress point where the handle engages the rest of the vacuum, about midway down the unit. I called Hoover for a replacement handle and got a total BS runaround on the phone. They tried to tell me they didn't carry it. I had the web site up and gave them the part number off their own site with the price (if I were willing to just buy a replacement for just under 50 bucks). I went back on hold. She said they would have to order it. I said "you are hoover! who are you going to order it from?". Back on hold. it was clear they just didn't want to help me. When she came back she said I was out of their 30 day replacement service and had to take it to a service center. Mind you this is all supposed to be from their "Platinum Special Service" for purchasing a platinum collection item. What a complete joke. So then my instructions were to take it to a service center in town to be assessed as to whether or not a warranty would cover it. I called them and they stated that yes they would assess it and if in fact it was a warranty item, they would place an order during their next scheduled round of orders. TWO different shops locally said the same thing. It would be 4 to 6 weeks before I would have a new handle (if approved) and I had to leave the vacuum with them.
I currently have the vacuum duct taped so that we can use it in our house hold and would have like to just continue to do so and install the new handle when it arrives. I have have to go at least a month without my "platinum" item from Hoover. I feel like creating a website for people to understand what type of service this company provides. Sure the reviews on this item are great, IF, you don't have a proble. Good luck if you do have a problem.
We went out to dinner last week at a local restaurant and notice the staff utilizing our Hoover Linx vacuum at the restaruant. Wouldn't you know it, as they came by our area to clean, their unit had the handle duct taped!!! I comiserated with the staff for a few minutes and shared stories before leaving. They have the same issue and will not buy another hoover product again either.
Hoover, you stink.
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