| | |  | Blu-ray Disc Players | Home » » » » » 3D Bluray Player W/Wifi /Net Tv Netflix/Vudu/Blockbuster/Film Fresh | | | | | | | Description: | | Philips BDP5506Blu-ray Disc Player - 1 Disc(s) - Dolby Digital Plus, Dolby TrueHD, DTS HD, Dolby Digital, DTS, Virtual Surround BDP5506/F7 Blu-ray Disc Players | | | Features: | |
• MediaConnect
• 3D
• Wi-Fi
• Netflix
• Vudu
| | | Product Details: | | | Product Length:
| 8.4 inches | | Product Width:
| 17.1 inches | | Product Height:
| 1.5 inches | | Product Weight:
| 4.4 pounds | | Package Length:
| 21.2 inches | | Package Width:
| 12.9 inches | | Package Height:
| 3.7 inches | | Package Weight:
| 6.7 pounds | | Average Customer Rating:
|  based on 7 reviews |
| | | | Customer Reviews: | |
Average Customer Review:
 ( 7 customer reviews )
Write an online review and share your thoughts with other customers.
Most Helpful Customer Reviews
13 of 15 found the following review helpful:
 DisappointmentJun 12, 2011
By SC Reader
I bought one of these from Wal-Mart because of the ability to access the internet with your PC through the MediaConnect feature but was unable to download the required software from Philips' site or get any tech support who could help or understand what the issue might be with the Philips site.
The instructions tell you to enter a code found on a CD with the player. There is no CD. The set-up menu tells you to go to [...] and enter a code you can find on the player's set-up screen.
I tried this multiple times on multiple browsers on multiple computers and kept getting this message:
"Wi-Fi MediaConnect has encountered an internal error. Sorry for any inconvenience. Please try again later."
No luck with either phone, chat or e-mail support.
I can't fathom why such a large international company can operate this way.
I'm done and will return the player.
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Support Transcript
Chat started!
AGENT : Hello ME
AGENT : How may I help you today?
ME: My name is ME. I bought a BDP5506/f7 blue-ray DVD player because of the MediaConnect feature. However, I cannot download the software from your site after I put in the code ############ from the receiver. I get a message that there has been an internal error on the server. I have tried with three different browsers on three different computers.
AGENT : It seems that you are typing some text. Could you please send the text that you have typed so that I may know that you are still connected with me?
ME: I just did.
AGENT : I apologize for your recent experience and will do my best to assist you in this regard
AGENT : It may take a minute for me to search this issue for you. Could you please stay connected with me?
ME: Yes
AGENT : I have a link for the software and drivers for you
ME: Great
AGENT : [...]
AGENT : Is there anything else that I can help you with today?
ME: That's for firmware, not MediaConnect.
AGENT : ok
ME: I already upgraded the firmware when I was setting it up.
AGENT : We have limited expertise on this line of product. However, we have a dedicated team that supports this product via phone.
ME: are they available today?
AGENT : You may contact our Product Support Team at 1-888-744-5477 and they will be able to help you with detailed product information.
AGENT : Sorry they are closed today
ME: OK, I am done with this product. It's not your fault, but this is a poor way for Philips to release this, with no software and no support. Thanks for your help.
ME: I'll be returning it to Wal-Mart.
AGENT : ! Sorry for the inconvenience
AGENT : Thank you for contacting Phil ips. We hope that we brought Sense and Simplicity to you today. Our chat agents are available 24 hours a day, 7 days a week.
Chat is closed by agent
4 of 4 found the following review helpful:
 Phillips 5506/F7 Bue-ray DVD playerAug 06, 2011
By customer
internet service reception irratic, sometimes comes through, sometimes fails. DVD player very nice HD. Tollfree support was excellent but didn't resolve problem
1 of 1 found the following review helpful:
 Love it~Oct 26, 2011
By Tippy
I bought this at walmart with my Vizio 3d TV and I must say the 2 of them together is a god send! I love love love I can update my facebook status and listen to pandora all on my tv all at the same time!!!all the apps work great! so I put another one in my cart for my big screen in the family room!
Great Blu-Ray PlayerMar 06, 2012
By pauyx2
I have no issues with this Blu-Ray. Everything works so far. Netflix works well. Pandora streams fine. Vudu gives you a 5.99 credit which works. Setup on my network was very easy and no connection problems yet. I have this downstairs and my router is upstairs. Pretty extensive app base compared even to my LG 3D smart tv or Vizio 3D player. Customer support answered in under 1 minute without endless computer messages during my test call. The one person that left a negative comment about Media Connect did not follow directions. Aesthetics are nice and its not to bulky. The only negative would be a minor one. The remote could be more responsive, but still works good. Overall good value for what I paid.
Too Expensive. Features barely work. Bad HD PlaybackMar 04, 2012
By Garrick Greathouse
"rayzak2000"
Netflix interface is slow, buggy, inconsistent and unresponsive. The Netflix interface is a nightmare to use. My home has an XBox 360, two PC's connected to TV's, a laptop, an Android phone an iPad Touch and this player all setup to stream Netflix. The Phillips player is by far the worst experience of all these devices. Each single button press takes 5 - 10 seconds to be reflected on screen, playback looks low quality Youtube compression at best. All the other devices in our home plays Netflix better.
This also fails as a Blu-Ray player. No matter the blu-ray disc I use, about every ten minutes frame rate will just drop to 5-10 frames per second.
This is an overpriced item. At all times it feels like it's struggling to hold itself together. Avoid.
See all 7 customer reviews on Amazon.com
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